Test File: Chapter 01: Managers and the Management Process

Multiple Choice

1. A person who supports and is responsible for the work of others is called a(n) __________.
a) leader
b) manager
c) employee
d) shareholder

Ans: b
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic

2. The three levels of management are:
a) first, second, and third.
b) technical, conceptual, and human.
c) directorial, upper, and bottom.
d) top, middle, and first-line.

Ans: d
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic

3. At First United Bank, division managers, regional managers, and branch managers would be known as:
a) first-line managers.
b) middle managers.
c) top managers.
d) nonmanagerial workers.

Ans: b
Bloom’s: Application
Level: Medium
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking

4. Susan is a manager who oversees the work of large departments or divisions consisting of several smaller teams at Colors Inc. Susan most likely holds the position of __________ at Colors Inc.
a) the CEO
b) a first-line manager
c) a director
d) a middle manager

Ans: d
Bloom’s: Application
Level: Medium
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking

5. Andy is a middle manager at Hercules Industries. Whom would he report to?
a) First-line manager
b) Vice president
c) Chairman of the board
d) President

Ans: b
Bloom’s: Application
Level: Medium
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking

6. Tom is responsible for a group of manufacturing assembly workers who report to him. Tom is a __________ manager.
a) top
b) first-line
c) middle
d) senior

Ans: b
Bloom’s: Application
Level: Medium
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking

7. Top managers focus on:
a) short-term plans.
b) long-term success.
c) middle managers.
d) the board of directors.

Ans: b
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic

8. A person who guides the performance of an organization as a whole or of one of its major parts is called a __________.
a) supervisor
b) first-line manager
c) top manager
d) middle manager

Ans: c
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic

9. The primary responsibility of the board of directors is to __________.
a) tell all the managers what to do
b) oversee the affairs of the organization
c) make daily operational decisions
d) do tactical planning 

Ans: b
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic

10. Claire, the CEO of Berylia Inc., reports to James. James has been appointed by the stockholders of Berylia to represent their ownership interests. Hence, James is a part of the __________ of Berylia Inc.
a) top management
b) front-line management
c) board of directors
d) board of trustees

Ans: c
Bloom’s: Application
Level: Medium
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking

11. Jane, Kale, Carter, and Bennett have been appointed by the government of Rhodia to the board of trustees of the University of Rhodia. Their responsibility is to:
a) supervise several first-line managers.
b) supervise the performance of nonmanagerial workers.
c) make sure that the institution is being run right.
d) recognize potential problems and set strategies to abate them.

Ans: c
Bloom’s: Application
Level: Medium
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking

12. __________ is the oversight of top management by a board of trustees.
a) Accountability
b) Governance
c) Responsibility
d) Strategic planning

Ans: b
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic

13. __________ is the requirement to show performance results to a supervisor.
a) Dependability
b) Durability
c) Delegation
d) Accountability

Ans: d
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Accountability is a foundation of managerial performance.
AACSB: Analytic

14. Accountability in managerial performance is always accompanied by __________.
a) entrepreneurship
b) dependency
c) fondness
d) satisfaction

Ans: b
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Accountability is a foundation of managerial performance.
AACSB: Analytic

15. The overall quality of human experiences in the workplace is known as __________.
a) work environment
b) work culture
c) quality of work life
d) quality of work experience

Ans: c
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.
Section Reference: Effective managers help others achieve high performance and satisfaction.
AACSB: Analytic

16. Which of the following is NOT one of the quality of work life (QWL) issues?
a) Being respected and valued
b) Fair pay
c) Safe work conditions
d) Health benefits

Ans: d
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Effective managers help others achieve high performance and satisfaction.
AACSB: Analytic

17. Effective managers help others achieve high performance and __________ in their work.
a) salary
b) profits
c) rewards
d) satisfaction

Ans: d
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Effective managers help others achieve high performance and satisfaction.
AACSB: Analytic

18. Which of the following management issues is most associated with the concept of quality of work life or QWL?
a) Continuous improvement
b) Job satisfaction
c) Total quality management
d) Customer service

Ans: b
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Effective managers help others achieve high performance and satisfaction.
AACSB: Analytic

19. The upside-down pyramid view of organizations puts __________ at the top of the pyramid.
a) customers
b) team leaders
c) nonmanagerial workers
d) first-line managers

Ans: a
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Managers act as coaches, coordinators, and supporters.
AACSB: Analytic

20. The upside-down pyramid clearly shows that the job of top managers is to support all EXCEPT the:
a) middle managers.
b) first-line managers.
c) operating workers.
d) chairman of the board.

Ans: d
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.    
Section Reference: Managers act as coaches, coordinators, and supporters.
AACSB: Analytic

21. The process of arousing enthusiasm and inspiring efforts to achieve goals is called _____.
a) leading
b) planning
c) organizing
d) controlling

Ans: a
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers plan, organize, lead, and control.
AACSB: Analytic

22. The process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups best defines the term:
a) organizing.
b) planning.
c) leading.
d) controlling.

Ans: a
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers plan, organize, lead, and control.
AACSB: Analytic

23. The process of setting performance objectives and determining what actions should be taken to accomplish them is known as:
a) organizing.
b) planning.
c) leading.
d) controlling.

Ans: b
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers plan, organize, lead, and control.
AACSB: Analytic

24. Tim is a sales manager at Green Source Corp. He sets a target for his sales team to increase sales by 20 percent in 20 weeks. While giving them suggestions on how to achieve the target, he also announces a 20 percent commission as an incentive. Tim is involved in the __________ function of the management process.
a) controlling
b) organizing
c) planning
d) leading

Ans: c
Bloom’s: Application
Level: Medium
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers plan, organize, lead, and control.
AACSB: Reflective Thinking

25. At work, Julie focuses on measuring performance and takes the necessary corrective actions. Julie is engaged in the __________ function of the management process.
a) controlling
b) leading
c) organizing
d) planning

Ans: a
Bloom’s: Application
Level: Medium
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers plan, organize, lead, and control.
AACSB: Reflective Thinking

26. When managers __________, they stay in contact with people as they work, gather and interpret information on performance results, and use this information to make adjustments.
a) plan
b) lead
c) organize
d) control

Ans: d
Bloom’s: Comprehension
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers perform informational, interpersonal, and decisional roles.
AACSB: Analytic

27. When Jose acts as a resource allocator for his organization, he is acting in a(n) __________ role.
a) entrepreneurial
b) decisional
c) interpersonal
d) informational

Ans: b
Bloom’s: Application
Level: Medium
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers perform informational, interpersonal, and decisional roles.
AACSB: Reflective Thinking

28. __________ is the capacity to attract support and help from others to get things done.
a) Social capital
b) Human capital
c) Cultural capital
d) Intellectual capital

Ans: a
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.
Section Reference: Managers use networking and social capital to pursue action agendas.
AACSB: Analytic

29. Which of the following set of skills is most important at lower organizational levels?
a) Planning
b) Conceptual
c) Technical
d) Human

Ans: c
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers use technical, human, and conceptual skills.
AACSB: Analytic

30. A __________ skill is the ability to work well in cooperation with other people.
a) conceptual
b) decisional
c) technical
d) human

Ans: d
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers use technical, human, and conceptual skills
AACSB: Analytic

31. Which of the following skills is the least necessary to senior managers?
a) Technical
b) Leading
c) Conceptual
d) Interpersonal

Ans: a
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers use technical, human, and conceptual skills
AACSB: Analytic

32. Which of the following refers to the ability to manage ourselves and our relationships effectively?
a) Technical skill
b) Communication skill
c) Competitive intelligence
d) Emotional intelligence

Ans: d
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.
Section Reference: Managers use technical, human, and conceptual skills.
AACSB: Analytic

33. Which of the following is NOT one of the six “must-have” managerial skills?
a) Self-management
b) Critical thinking
c) Professionalism
d) Expressiveness

Ans: d
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers can and should learn from experience.
AACSB: Analytic

34. The worldwide interdependence of resource flows, product markets, and business competition that characterize our economy is called __________.
a) nation building
b) corporate dominance
c) globalization
d) strategic marketing

Ans: c
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Globalization and job migration have changed the world of work.
AACSB: Analytic

35. Contracting for work that is performed by workers in other countries is called __________.
a) subcontracting
b) job migration
c) global marketing
d) global sourcing

Ans: d
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Globalization and job migration have changed the world of work.
AACSB: Analytic

36. Trix International is a furniture company. It procures raw material from Africa, hires artisans from India, and sells the finished products all over the world. Trix International is engaged in __________.
a) inshoring
b) reshoring
c) global sourcing
d) job migration

Ans: c
Bloom’s: Application
Level: Medium
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Globalization and job migration have changed the world of work.
AACSB: Reflective Thinking

37. One controversial side effect to global sourcing is __________.
a) global sourcing
b) reshoring
c) job migration
d) inshoring

Ans: c
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Globalization and job migration have changed the world of work.
AACSB: Analytic

38. Pixz International is a multinational computer technology company based in the United States. It had outsourced the production of its microprocessors to China. Now Pixz International is moving its microprocessor production back to the United States. Pixz International is currently engaged in __________.
a) global sourcing
b) reshoring
c) job migration
d) offshoring

Ans: b
Bloom’s: Application
Level: Medium
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Globalization and job migration have changed the world of work.
AACSB: Reflective Thinking

39. The moral standards of what is “good” and “right” behavior in organizations and in our personal lives are set by __________.
a) prejudice
b) professionalism
c) ethics
d) rights

Ans: c
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Failures of ethics and corporate governance are troublesome.
AACSB: Analytic

40. The oversight of corporate management by a company’s board of directors is called __________.
a) organizational control
b) corporate governance
c) strategic planning
d) management interference

Ans: b
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Failures of ethics and corporate governance are troublesome.
AACSB: Analytic

41. __________ describes the composition of a workforce based on factors such as race, gender, age, religious affiliation, sexual orientation, and able-bodiedness.
a) Discrimination
b) Prejudice
c) Intellectual capital
d) Workforce diversity

Ans: d
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Diversity and discrimination are continuing social priorities.
AACSB: Analytic

42. By 2030, more than __________ percent of the population of the United States will be aged 65 years or older.
a) 10
b) 20
c) 40
d) 75

Ans: b
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Diversity and discrimination are continuing social priorities.
AACSB: Analytic

43. Which of the following terms can be best described as an invisible barrier limiting career advancement of women and minorities?
a) Globalization
b) Prejudice
c) Racial discrimination
d) Glass ceiling effect

Ans: d
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Diversity and discrimination are continuing social priorities.
AACSB: Analytic

44. Which of the following terms can be best described as the display of negative, irrational attitudes toward women or minorities?
a) Discrimination
b) Fairness
c) Value system
d) Prejudice

Ans: d
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Diversity and discrimination are continuing social priorities.
AACSB: Analytic

45. The lack of women and minorities in senior management positions can be explained by __________.
a) the value system
b) the glass ceiling effect
c) statistics
d) historical data

Ans: b
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace. 
Section Reference: Diversity and discrimination are continuing social priorities.
AACSB: Analytic

46. In __________, people change jobs more often, and many work on independent contracts with a shifting mix of employers.
a) a shamrock organization
b) a free-agent economy
c) job migration
d) global sourcing

Ans: b
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Diversity and discrimination are continuing social priorities.
AACSB: Analytic

47. The collective brainpower or shared knowledge of a workforce is called __________.
a) intellectual capital
b) individual knowledge
c) personality trait 
d) groupthink

Ans: a
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Diversity and discrimination are continuing social priorities.
AACSB: Analytic

48. Refusing to hire or promote a person from a minority group for reasons other than their qualifications is an example of:
a) affirmative action.
b) prejudice.
c) discrimination.
d) intellectual freedom.

Ans: c
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Diversity and discrimination are continuing social priorities.
AACSB: Analytic

49. The intellectual capital equation is: Intellectual Capital = __________.
a) Competency  Commitment
b) Personality  Effort
c) Competency  Money
d) Personality  Commitment

Ans: a
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Diversity and discrimination are continuing social priorities.
AACSB: Analytic

50. Which of the following terms can be best defined as the reputation people hold in the eyes of others and the talents as evidenced by unique and timely skills and capabilities of real value to potential employers?
a) Social capital
b) Quality of work life
c) Intellectual capital
d) Personal brand

Ans: d
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Self-management skills are essential for career success.
AACSB: Analytic

True/False

51. In effective organizations, there is generally only one type and one level of managers.

Ans: False
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic

52. The levels of work and responsibility remain fairly constant in management, regardless of the position in the organization.

Ans: False
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic

53. In the traditional organization, accountability flows downward.

Ans: False
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Accountability is a foundation of managerial performance.
AACSB: Analytic

54. The upside-down pyramid view puts workers at the top of the organization.

Ans: False
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Managers act as coaches, coordinators, and supporters.
AACSB: Analytic

55. While there are four functions of management, only the top managers are involved in the planning function.

Ans: False
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers plan, organize, lead, and control.
AACSB: Analytic

56. It is in the organizing function that people are inspired and commitments are built to achieve the goals set in the planning function.

Ans: False
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers plan, organize, lead, and control.
AACSB: Analytic

57. Measuring performance and taking action to get the desired results are part of leading.

Ans: False
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers plan, organize, lead, and control.
AACSB: Analytic

58. To be effective, the management functions are always performed one at a time and step-by-step.

Ans: False
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers perform informational, interpersonal, and decisional roles.
AACSB: Analytic

59. Since much of what a manager needs to get done is beyond their individual capabilities, effective networking can often mean the difference between success and failure.

Ans: True
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers use networking and social capital to pursue action agendas.
AACSB: Analytic

60. Through networking, managers build and maintain positive relationships with other people, ideally those whose help might be useful someday in fulfilling their agendas.

Ans: True
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers use networking and social capital to pursue action agendas.
AACSB: Analytic

61. Global sourcing involves contracting for work to be performed in other countries.

Ans: True
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Globalization and job migration have changed the world of work.
AACSB: Analytic

Fill-in-the-Blank

62. __________ are persons who directly supervise, support, and help activate work efforts of others to achieve performance goals.

Ans: Managers
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic

63. __________ managers oversee the work of large departments or divisions consisting of several smaller teams.

Ans: Middle
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic

64. The board of directors in a business organization is elected by the __________.

Ans: stockholders
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic

65. __________ describes the requirement of one person to answer to a higher authority for performance achieved in their area of responsibility.

Ans: Accountability
Bloom’s: Knowledge
Level: Easy 
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Accountability is a foundation of managerial performance.
AACSB: Analytic

66. A manager is held accountable by __________ and is dependent upon his or her __________.

Ans: upper or top management; subordinates or employees
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Accountability is a foundation of managerial performance
AACSB: Analytic

67. The __________ view of organizations puts customers at the top and being served by nonmanagerial workers who are supported by team leaders and higher-level managers.

Ans: upside-down pyramid
Bloom’s: Knowledge
Level: Easy
Learning Objective 1: Understand what it means to be a manager.  
Section Reference: Managers act as coaches, coordinators, and supporters.
AACSB: Analytic

68. __________ involves building and maintaining positive relationships with other people.

Ans: Networking
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.
Section Reference: Managers use networking and social capital to pursue action agendas.
AACSB: Analytic

69. The four key functions of management are __________, __________, __________, and __________.

Ans: planning; organizing; leading; controlling
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers plan, organize, lead, and control.
AACSB: Analytic

70. Managers identify clear action priorities through __________.

Ans: agenda setting
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers use networking and social capital to pursue action agendas.
AACSB: Analytic

71. Katz argues that managers need three essential skill sets to be successful, including __________, __________, and __________ skills.

Ans: technical; human; conceptual
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers use technical, human, and conceptual skills.
AACSB: Analytic

72. One approach to evaluating the human skills of managers is to look at their level of __________.

Ans: emotional intelligence
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers use technical, human, and conceptual skills.
AACSB: Analytic

73. __________ skills gain in importance with the levels of responsibility.

Ans: Conceptual
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers use technical, human, and conceptual skills
AACSB: Analytic

74. __________ is the continuous learning from daily experiences.

Ans: Lifelong learning
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers should learn from experience.
AACSB: Analytic

75. __________ is a code of moral principles that sets standards of conduct for what is “good” and “right” as opposed to “bad” or “wrong.”

Ans: Ethics
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Failures of ethics and corporate governance are troublesome.
AACSB: Analytic

76. __________ is the ability to understand oneself, exercise initiative, accept responsibility, and learn from experience.

Ans: Self-management
Bloom’s: Knowledge
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Self-management skills are essential for career success. 
AACSB: Analytic

Essay

77. Why is a managerial position so challenging?

Ans: Managers have to work through other people to accomplish work. In addition, the environment in which they work is changing, accountability is increasing, and the pace of work is hectic. Added to this, the work being done is critical to society.
Bloom’s: Evaluation
Level: Hard
Learning Objective 1: Understand what it means to be a manager.  
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Organizations have different types and levels of managers.
Section Reference: Accountability is a foundation of managerial performance.
Section Reference: Managers perform informational, interpersonal, and decisional roles.
Section Reference: Managers can and should learn from experience.
AACSB: Reflective Thinking

78. Name the four steps in the management process and define each of them.

Ans: The four steps in the management process are planning, organizing, leading, and controlling. Planning involves setting performance objectives and the strategies for meeting them. Organizing involves arranging tasks and assigning the responsibilities and other resources required to complete them. Leading includes inspiring and motivating employees who must do the work. Controlling involves measuring performance and taking necessary corrective actions.
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers plan, organize, lead, and control.
AACSB: Analytic

79. Name the three types of skills that managers need and define each of them.

Ans: The skills that managers need are conceptual, human, and technical. Conceptual skills include analytical decision making and integrative problem solving. Human skills are interpersonal skills and include the ability to communicate and work well with others. Technical skills are the professional skills necessary to effectively and efficiently perform a task.
Bloom’s: Knowledge
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers use technical, human, and conceptual skills.
AACSB: Analytic

80. Describe how managers actually get things done utilizing Mintzberg’s three sets of roles that he believed all good managers enact successfully. Provide an example of each.

Ans: Henry Mintzberg identified three sets of roles that he believed all good managers enact successfully. These are the informational, interpersonal, and decisional roles. A manager’s informational roles focus on the giving, receiving, and analyzing of information. The interpersonal roles reflect interactions with people inside and outside the work unit. The decisional roles involve using information to make decisions to solve problems or address opportunities. It is through performing all of these roles, so to speak, that managers fulfill their planning, organizing, leading, and controlling responsibilities. Student examples will vary.
Bloom’s: Comprehension
Level: Easy
Learning Objective 2: Know what managers do and what skills they use.  
Section Reference: Managers perform informational, interpersonal, and decisional roles.
AACSB: Analytic

81. Describe Charles Handy’s shamrock organization. Provide an example of each leaf.

Ans: British scholar and consultant Charles Handy uses the analogy of the shamrock organization to describe the implications as more workers shift to contract rather than full-time employment. Each leaf in the shamrock organization represents a different group of workers. The first leaf is a core group of permanent, full-time employees with critical skills, who follow standard career paths. The second leaf consists of workers hired as freelancers and independent contractors. They provide organizations with specialized skills and talents for specific projects and then change employers when projects are completed. An increasing number of jobs in the new economy fall into this category. Some call this a time of “giganomics,” where even well-trained professionals make their livings moving from one “gig” to the next, instead of holding a traditional full-time job. The third leaf is a group of temporary part-timers. Their hours of work increase or decrease as the needs of the business rise or fall. They often work without benefits and are the first to lose their jobs when an employer runs into economic difficulties.
Bloom’s: Comprehension
Level: Easy
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Diversity and discrimination are continuing social priorities. 
AACSB: Analytic

82. Do you support the recent practice of firms reshoring jobs? Give reasons in support of your answer.

Ans: Student answers will vary.
Bloom’s: Evaluation
Level: Hard
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Globalization and job migration have changed the world of work.
AACSB: Reflective Thinking

83. As a manager of an organization, how would you enhance your personal brand?

Ans: Student answers will vary.
Bloom’s: Evaluation
Level: Hard
Learning Objective 3: Recognize important career issues in the workplace.
Section Reference: Self-management skills are essential for career success.
AACSB: Reflective Thinking